Case Study
Pacegrade Ltd transforms operations
To keep pace with rapid commercial growth, Pacegrade modernised its workflows by implementing Viewpoint Field View, and created audit-ready, consistent processes that reduced administrative burden across the business for a 10x ROI.
Impact
- 10x ROI in one year through time and productivity gains
- Enhanced client and contractor collaboration
- Streamlined document creation, storage and retrieval
- Improved QA with traceable, audit-ready processes
At A Glance Products
Accessing and sharing information is so much easier than before. Field View being cloud-based means that our data is accessible wherever the user may be.
— Steven Parkins
Production Manager, Pacegrade Ltd
Introduction
Pacegrade Ltd was established in 1977 as a small joinery business manufacturing doors, window, skirting, etc. for the domestic market. A change of direction came around the year 2000 when it was realised that a large market existed for ‘architectural façades’ based around timber products. Pacegrade now turns over about £5m per annum supplying into the commercial market working with principal contractors such as Beard, ISG and Morgan Sindall to provide products for the likes of Sky, Facebook and Persimmon.
Challenge
Pacegrade has seen lots of growth in recent years, which meant internal, on-premise systems and processes were unable to keep up with the changing demands of a multimillion pound business. Much of the administration was carried out in Excel, Word and other applications and there was a high dependence on physical paperwork to keep things in place.
Having a disconnect between the systems didn’t allow for quick and easy assessment of what actions were not completed, and where important contractual information was stored. As an overflow of this, control of quality, progress chasing and snagging on-site was a particular concern, and H&S documentation was cumbersome to source, organise and store.
The limitations of on-premise were also being felt within the business. As most information was stored on Pacegrade's main server at the Head Office in Lye, getting on-site and external access to this information was difficult.
